Guest Ambassador

Provide exceptional service by greeting and directing all guests to appropriate designated areas, as they enter the resort.  Escort guests and VIP’s to desired locations throughout the resort.   Assist guests in answering any questions they may have while in the lobby area.

ESSENTIAL FUNCTIONS OF THE JOB:

·        Welcome guests to the resort with a warm welcome, smile, and positive attitude.

·        Expedite guests waiting in line to appropriate desk.  Ensure guests do not wait in line when it is not necessary (e.g. to turn in keys, to get a paper, to obtain internet password, etc.).

·        Greet customers, vendors, guests and team members in a manner in which will promote the highest level of customer service.

·        Provide exceptional customer service and have working knowledge of Hotel Operations.

·        Must be able to facilitate traffic in the hotel lobby for the segmented guests and locations.

·        Ability to build instant rapport with guests projecting a professional company image.

·        Provides guests with answers to questions about the area as well as be able to give accurate directions to area attractions and facilities.

·        Carries out a reasonable request by management of which the employee is capable of performing.

Job Requirements :

·        High School graduate

·        Minimum one year experience in a hospitality environment highly preferred

·        Demonstrated ability and experience to operate a multi-line phone

·        Previous administrative or customer service experience

·        Positive and professional approach and appearance

·        Computer literate

·        Ability to work flexible day or night shifts

·        Must be able to stand and walk for long periods of time

Job Title : Guest Ambassador
Shift/Hours : Rotating
Req. Code : 7048
Recruiter Ref. ID : 01