Property Operations Manager

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Enjoy all the aspects of a rewarding career, work/life balance, great benefits, and growth potential. Create the Grand Experience for yourself … become a part of the Hilton Grand Vacations team.

Property Operations Manager

What does Hilton Grand Vacations offer you as a new team member?

* A company culture that focuses on its people
* An enjoyable, supportive work environment
* Opportunities for personal and professional growth and development
* Exceptional hotel and resort rate discounts
Hilton Grand Vacations is currently seeking a Property Operations Manager. As a Property Operations Manager you are responsible forassisting the Asst General Manager, Chief Engineer and other Department Heads in maintaining the overall HGVC facility, including general appearance and upkeep of the facility, adherence to customer service and brand standards. The Property Operations Manager is responsible for general back-of-the-house (BOH) maintenance and care. The Property Operations Manager conducts routine property inspections and serves as liaison with the Chief Engineer to identify issues, monitor phone requests and ensure prompt fulfillment of work orders. They are a liaison with the Executive Housekeeper regarding facility issues, service standards and operational efficiencies. The Property Operations Manager works directly w/ HGVC Project Management Team re facility planning and upkeep. Their leadership, commitment and dedication to our Spirit of Service culture are expected behaviors to be displayed towards our guests and team members at all times.

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Essential Duties and Responsibilities

* Conducts a regular walk-through to visually assess cleanliness, general appearance and facility repair, and the physical structure(s) of the building. Works directly with the Chief Engineer or appropriate Department Head to identify resolution and ensure adherence to all HGVC customer service and brand standards. Ensures property is maintained in good repair and operational procedures are being followed.
* Partners with HHV Director of Property Ops to assign and verifies completion of all routine maintenance on public spaces, meeting rooms, guest rooms, outlets, back of the house spaces and grounds.
* Selects and maintains vendor contracts and on-going facilities maintenance.
* Promotes safety and security among all staff members, holds department heads accountable for all safety and security measures. Promotes Energy Conservation and “Green” efforts.
* Provides training, supervises and recommends disciplinary action on all staff under the direction of the Property Operations Management Department.
* Assists in developing and maintaining cost and labor controls to ensure operation within budget. This includes monitoring performance through observation and feedback.
* Maintains a strong knowledge of collective bargaining agreements and rules that apply to leading unionized employees. Understands how to effectively lead unionized employees and maintains a professional relationship with union representatives. Maintains comprehensive knowledge and understanding of timeshare, HOA and rental concepts and business principles. Maintains a strong professional relationship with owners and board members, fosters open communication and serves as a conduit for the proper flow of suggestions, issues, and housekeeping related actions required.

Job Requirements :
Job Requirements

* Excellent knowledge of electrical systems, components, and devices, HVAC systems, boilers, mechanical systems, and the maintenance and repair of all.
* Skill in the use of computers and software programs associated with Property Operations.
* Skilled in the proper and safe use of all tools, equipment, materials, chemicals, and products relating to the department.
* Excellent English verbal, written, and interpersonal communication skills.
* Ability to remain informed on state-of-the-art developments effecting the safe and effective operation of the building facility.
* Minimum of five years direct resort operations experience, of which two to three years are in a supervisory capacity. Experience should entail at least two functional areas of responsibility (i.e., maintenance, housekeeping, etc.).

Job Title : Property Operations Manager
Shift/Hours : First Shift (Day)
Req. Code : 7038
Recruiter Ref. ID : 4006