Take Over Representative - Outbound

Hilton Hotels Corporation is recognized internationally as a preeminent hospitality company. The company develops, owns, manages or franchises approximately 2,500 hotels, resorts and vacation ownership properties. Our family of brands and hotels offers guests and customers the finest accommodations, services, amenities and value for business or leisure travel.

The company offers a comprehensive collection of employee benefits that include but are not inclusive to medical, dental, vision, 401K and team member travel program.
Hilton Grand Vacations is an Affirmative Action and Equal Opportunity Employer.

POSITION PURPOSE:

To take over outbound calls from Vacation Advisors and close sales while helping them enhance their closing percentages and sales per hours (SPH). Work hand in hand with Supervisors to help meet sales goals, training and reporting needs. Assist in the development of training programs for new hires as well as existing staff members to increase production levels.

ESSENTIAL FUNCTIONS:

Take over phone calls from Vacation Advisors to enhance their close rate
Monitor agents and call walk to help set up take overs in the call
Monitor agents for training purposes on closing, setup and objections/rebuttals
Use real time statistics to look for take over opportunities
Seek the direction and authorization of the Telemarketing Manager when needing an exception in closing a sale

Job Requirements :

QUALIFICATION STANDARDS:
High School diploma or GED
Strong communication skills with a telesales background.
Minimum 6 months of timeshare phone package sales experience; multifaceted, able to handle a diverse range of problems and complaints from both customers and staff.
Proven track record in telesales.
Must be computer literate in Microsoft office, Internet and database software.
Job Title : Take Over Representative - Outbound
Shift/Hours : Rotating
Req. Code : 7028
Recruiter Ref. ID : 3002