Penthouse Lounge Manager

Engage. Grow. Innovate. Excel.

There’s never been a better time to be a part of our dynamic team! If you’re looking for challenging and engaging work, professional growth and development, the chance to contribute ideas, and the opportunity to excel …Hilton Grand Vacations is the place for you.

Here, you’ll have the unique opportunity to positively impact the lives of others as part of a global team committed to creating grand vacation experiences. The unique talent and contributions of every Team Member add to our diversity, and ultimately to our success.

Enjoy all the aspects of a rewarding career, work/life balance, great benefits, and growth potential. Create the Grand Experience for yourself … become a part of the Hilton Grand Vacations team.

Penthouse Lounge Manager

What does Hilton Grand Vacations offer you as a new team member?

* A company culture that focuses on its people
* An enjoyable, supportive work environment
* Opportunities for personal and professional growth and development
* Exceptional hotel and resort rate discounts
Hilton Grand Vacation is currently seeking a Penthouse Lounge Manager. As a Penthouse Lounge Manager you are responsible for supervising the Penthouse Lounge Agents and Food Service Staff to ensure proper guest service in accordance with HGV’s high standards of quality. Furthermore, the Penthouse Lounge Manager is responsible for checking and maintaining all Penthouse Level Rooms.

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Essential Duties and Responsibilities

* Review Penthouse level arrivals, amenity orders for incoming and in-house guests. Communicate with other departments to ensure proper handling of owners and guests.
* Maintain contact with Front Office, Reservations and Sales regarding requests for special accommodations etc. Administer and distribute the Penthouse level occupancy report on a daily basis. Administer the Hhonors program and make sure that all Hhonors guests receive the standard amenities on a daily basis. Ensure that the Penthouse Lounge reception has an ample supply of welcome letters daily.
* Remain calm and alert, especially during emergency and/or heavy Penthouse Level activity and resolve complications such as room changes or credit issues. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Plan and implement detailed steps by using experience, judgment and discretion. Maintain inventory and purchase Penthouse Level supplies as needed.
* Communicate effectively both verbally and in writing to provide clear direction to staff. Observe performance and encourage improvement. Administer disciplinary procedures when necessary.
* Compute daily/monthly payroll, schedules, expenses and forecast. Monitor Penthouse Lounge traffic and make staffing adjustments accordingly. Analyze data and make decisions based on previous experience and knowledge of circumstances to prepare daily forecast of expected arrivals and departures.

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Job Requirements :
Job Requirements

* Minimum of five years direct resort operations experience, of which two to three years are in a supervisory capacity.
* Excellent customer service skills.
* Strong knowledge of collective bargaining agreements and leading in a unionized environment if applicable.
* Demonstration of leadership, decision-making, challenge solving and communication skills with all the levels of the organization.Ability to communicate effectively via both oral and written communication.
* Ability to deal effectively with all levels of guests, some of whom will require high levels of patience, tact and diplomacy.
* Ability to work flexible schedules.
* Strong knowledge of windows based software for correspondence, presentations and report generation.
* 4 year college degree preferred.
* Ability to prioritize multiple duties and tasks.
* Analytical ability to analyze reports and provide recommendations for process improvements.
* Ability to coordinate and cooperate with other departments.
* Ability to accurately and completely compose written correspondence and training materials.
* Manual dexterity necessary for typing.
* Knowledge o the following systems: OnQ/ VOICE

While our company continues to experience tremendous growth, we continue to strengthen our global team with staff members who share our commitment to the time-honored traditions of hospitality and service. So whether you're an experienced professional or just starting out, your passion for quality and excellence can lead to a successful career with Hilton Grand Vacations.

Job Title : Penthouse Lounge Manager
Shift/Hours : First Shift (Day)
Job Code : 6470
Recruiter Ref. ID : 4004