Housekeeping Manager - Honolulu

The purpose of this position is to be responsible for the daily Housekeeping operation and the supervision of the Housekeeping staff, assignments and projects. The Housekeeping Manager is also responsible for maintaining HGVC Standards, the training of all Housekeeping employees and for departmental inventories and purchasing.

Essential Job Duties and Responsibilities:

* Conduct morning briefing with staff, to include the Spirit of Service Message of the day and the issuance and collection of master keys and Nextel phones.
* Review Manager’s Log and resolves any reported Housekeeping issues.
* Perform inspections of all public areas and coordinate prompt resolution to any substandard areas with the appropriate department(s).
* Report any maintenance/landscaping/Front Office issues that need to be resolved to the appropriate personnel/department.
* Facilitate cooperation amongst departments to implement Housekeeping Projects while cooperating with other departments to achieve their projects.
* Inspect rooms, common areas and supply rooms.
* Ensure rooms are ready for occupancy no later than the posted Check In Time.
* Respond to guests and other Resort Operations Staff and resolve all Housekeeping related issues.
* Perform property walks with General Manager and Assistant General Manager.
* Over see Deep Clean Project.
* Monitor and control supplies and order accordingly.
* Track and ensure purchases are within budgetary guidelines.
* Coordinate services of outside contractors i.e. laundry, dry cleaning, pest control, etc.
* Create and implement programs designed to increase service, efficiency and teamwork.
* Investigate reported policy violations and provide counseling or discipline if necessary.
* Conduct monthly inventory of linen, housewares, chemicals supplies, etc. and order accordingly.
* Conduct training sessions for incoming and existing employees to ensure all HGVC standards and policies are met.
* Perform all reasonable requests by supervisor of which the employee is capable of performing.

Job Requirements :
* At least 2 years of Hotel Housekeeping Management experience preferred.
* Must be detailed oriented, self-motivated and a problem solver.
* Good verbal and written communication skills.
* Must be able to handle multiple priorities and duties simultaneously.
* Strong customer service skills.
* PC proficiency to include: Microsoft Word, Excel and Outlook.
* Errands outside of the business environment may be required.

Job Title : Housekeeping Manager - Honolulu
Shift/Hours : Rotating
Job Code : 6245
Recruiter Ref. ID : 4001